Frequently Asked Questions

What payment methods can I use?

We accept payments through PayPal and Credit
Card accepted are Visa, Maestro & MasterCard.

How do I know my credit/debit card transaction is secure?

Janna Organic Remedies take security very seriously. We have partnered with the best names in Internet security to provide a secure and safe shopping experience.
Please refer to our terms & conditions for in-depth legal information but please be reassured that we do not store credit/debit card details.

Can I pay by cheque or postal order?

No I’m sorry we don’t accept these.

What is the minimum order for free delivery?

The minimum order for free delivery within the UK (excluding the Channel Islands) is £30.

What is your delivery charge?

Orders under £30 are charged at a flat rate of £4.95

Do you ship internationally?

We do ship internationally but with different rates depends on the weight and measurements of the parcel.

How long will it take for delivery?

Delivery is between 3-7 working days for Uk, depends on stock availability.

Will I get a receipt?

Yes. A copy of the delivery note will be emailed to you on completion of your order and at point of posting.

How do I make changes to my order once it has been placed?

If you have made an error when ordering your goods please contact our online customer support team on 020 74863940 or email us on

What happens if a product I have ordered is not in stock?

We will ship it as soon as we get it in stock and we will inform you about all the details.

What is your policy regarding refunds?

If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible: call Us on 02074863940
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 28 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
Products returned by you because of a fault, damage in transport or mis-described will be refunded in full.

What is Janna Organic policy on security & privacy?

For full details please refer to our terms & conditions.

Will you pass any of my details on to any other similar companies?

No. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes.