Terms and Conditions

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Please read these Website Terms carefully before you start to use the Site. By using our Site, you indicate that you accept these Website Terms and that you agree to abide by them. If you do not agree to these Website Terms, you do not have our permission to use our Site.

1 Introduction

This page (together with the documents referred to on it) tells you the terms and conditions on which you may make use of our website www.jannaorganic.co.uk (“Website Terms”) and the terms on which we sell our products to you (the “Product Terms”).

2 Information about us

www.jannaorganic.co.uk (“Site”) is operated by AHAJR Limited (“We”, “Us”, “Our” ). We are registered in England and Wales under company number 8114993 and have our registered office at 1Berkeley Square, Mayfair, London W1J 6EA
Our main trading address is: 83 George Street, Mayfair, W1U 8AQ London.
Our VAT number is: 186472376

3 Accessing our website

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

4 Your user account

If you register with the Site for a user account you will have to choose a username (email address) and password. You will be responsible for keeping your username and password secret and for preventing unauthorised access to your account. You are responsible for all activities that occur using your account.
You must ensure that the details you provide us with are correct, complete and not inappropriate in any way. You agree to inform us immediately of any changes to the information that you provided when registering.

You must ensure that the details you provide us with are correct, complete and not inappropriate in any way. You agree to inform us immediately of any changes to the information that you provided when registering. 

5 Reliance on information posted

Important Information on our Site is provided for information purposes only and is not a substitute for professional medical advice. Nothing on our Site is a recommendation as to how to treat any particular disease or health-related condition and not all conditions will respond to treatment with natural remedies. For serious conditions or advice on health conditions in general, you should visit a qualified medical practitioner.
Commentary and other materials posted on our Site are not intended to amount to advice on which any reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.
We do our best to always ensure that the information on our Site is correct and accurate. Despite our best efforts the Site may contain errors. We do not accept liability for loss or damage caused by inaccurate information. If you spot information which you think is incorrect you can tell us

6 Our site changes regularly

We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

7 Our right to vary these terms

We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

8 Delivery

We will deliver the Products ordered by you to the address you give for delivery at the time you place the order.
Delivery will be made as soon as possible after your order is accepted and in any event within 28 days of the date your order is placed. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to information you of such delayed or cancelled delivery.
Delivery will be completed when we deliver the Products to the address you gave us.
You own the Products once we have received payment in full, including all applicable delivery charges.

9 Price of the products and delivery charges

The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. 
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. There is free delivery on any orders over £30(excluding any delivery charges) to anywhere in the UK (excluding the Chanel Island).

10 Availability and delivery

We aim to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Shipping Information:

UK Standard (3 – 7 working days Monday – Friday)
FREE UK standard delivery on all orders over £30
£4.95 on orders under 30

UK Express
£8.50 Orders placed before 1pm Monday to Thursday will arrive on the next working day before 5.30pm, except certain postcodes. Not including Saturday or Sunday. Orders placed before 1pm on a Friday will arrive on the following Monday. Excluding bank holidays.

One day delivery
£10 Orders placed before 1pm Monday to Thursday will be delivered on the same day within London only. 

11 Our refund policy

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment).
If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible: call us on 02074863940
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 28 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.
That's not apply to any food or drink.

12 Personal information 

As Janna Organic policy not to disclose any personal information to any third party companies or for market research purposes.  We will only use the information you provide to us to deal with your queries, for record keeping and administration, to tell you about things which we think may be of interest to you and to help us improve our service to you.

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